OK, here's a topic I'm sure you weren't expecting. Everywhere we go we're bombarded with articles about how to be a great customer service rep, how to deal with difficult people... But, you know how many times we have been guilty of being that difficult person. Let's see if we can make things a little more pleasant for that other customer service rep... the one who has to deal with us.
Here are a few rules we should keep in mind.
Be respectful. Especially if we want something...people are more willing to help if you're nice to them.
If you have to disagree, use a polite tone of voice. It's OK to be assertive, but we can still be polite. Do not create a scene, no matter how upset you are. You'll come out looking badly not the company. Impress them with your dignity.
Have some empathy for their position. We know from our own experiences how we feel, so share the love.
Be nice. Remember that you are dealing with a human being who in all likelihood had absolutely nothing to do with the company's policies.
When someone does something well or gives goes out of their way for you, be sure to compliment them and thank them. Better yet, if you see a manager, tell them what a great job their employee did.
Don't make extra work for someone if you can avoid it.
Don't be crude. True Story... someone spit on the floor of a home improvement store I was in recently. Just walking along and spit...You know your mother taught you better than that.
Be respectful. Especially if we want something...people are more willing to help if you're nice to them.
If you have to disagree, use a polite tone of voice. It's OK to be assertive, but we can still be polite. Do not create a scene, no matter how upset you are. You'll come out looking badly not the company. Impress them with your dignity.
Have some empathy for their position. We know from our own experiences how we feel, so share the love.
Be nice. Remember that you are dealing with a human being who in all likelihood had absolutely nothing to do with the company's policies.
When someone does something well or gives goes out of their way for you, be sure to compliment them and thank them. Better yet, if you see a manager, tell them what a great job their employee did.
Don't make extra work for someone if you can avoid it.
Don't be crude. True Story... someone spit on the floor of a home improvement store I was in recently. Just walking along and spit...You know your mother taught you better than that.
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