Create a Culture for Sales and Service Success

You have within your power the ability to foster positive changes.

In order to succeed in business, you need to create a culture in your organization that reflects this. This is important even if you have a staff of three: me, myself and I. Here are some steps that add up to winning bid!

Communicate optimism
Convey a positive demeanor with everyone you come in contact with. Be friendly and upbeat. Don't dwell on the negatives. You'll only come across as an "energy suck".

Don't blame the competition
No one can steal business from you - you lose it yourself. Find out why.

Identify simple improvements
They're usually the inexpensive ones, the easiest to implement and the ones that can make the biggest difference. Think of the household that saves money on its budget, not by eliminating the big things, but by saving pennies here and there. They add up and are usually small enough to feel painless. Take the same approach with your business.

Grow or Die
Just like a plant, a business that isn't growing is dying. Even in a down economy, brainstorm and strategize to increase your market share. Recessions don't last forever. Be prepared to take advantage of any and all opportunities that come your way.

Communicate, communicate
Communication within your organization is important; so are the communication skills of the front line employee who works directly with the clients/potential clients. There are many things in business we can't control but we can control how we act and react to others. Make sure everyone has the interpersonal tools necessary to effectively sell and service customers as well as the skills to effectively work well with others within the organization.

Never say can't
Remember: Yes, you can!

You become what you think.... Napoleon Hill