Finally put the finishing touches on my upcoming teleclass series "So ... You Need to Sell" . The first class, Introduction to Basic Telephone Skills is Tuesday, November 17th at 7PM. I'm only charging $25 per class. They are each one hour in length. This first class will cover:

• The Manager of First Impressions: Adjusting Your Message to the Medium
• Put Your Best Voice Forward - intonation, diction and articulation
• Words that Pack Power - and words that don't
• Create a telephone "presence" through your words and voice
• Telephone Etiquette
• Empathy and Listening
• Voice Mail: Make it Work for You
• Make it Easy for Yourself - and your Listener

This is a one hour class. To register, please contact the office directly at 973.709.1252.