Successful Service? Go with Your Heart

Wheresoever you go, go with all your heart.    
Confucius
 

In short put your heart and soul into everything you do, This applies to sales and service jobs. Particularly if you communicate with your customers or prospects by telephone. The person calling you at the end of your shift should/must feel just as taken care of as the first person you spoke with that day. Maybe it's 5 minutes until your break and the last thing you want to deal with is a customer with a problem. You do it anyway. After all, one: it's your job and two: your job is to help the people who call in. They don't know your schedule. They just have a problem that it important to them. They're counting on you to help.

Go with your heart. Treat the inconvenient calls with the same patience and skill you give to the others. Trust me, you'll feel great about your job. If you like to help people out, sometimes it's inconvenient for you but if you stop and think about how it was probably pretty inconvenient for the customer to have a problem with your product or service, you can end your day in a great mood.You helped someone out. Shouldn't we be doing that anyway in our lives?

Go with your heart.  It's a process that keeps giving back to you.